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Account Manager

Applications deadline: 17-Sep-2021

3 positions open

Prishtina, Kosovo

General Purpose

Proactive and passionate about company products and the clients they serve. The Account Manager will act as a point of contact for their clients. Will build long-lasting relationships with their clients, always striving to find the products which best fit the business needs.

Main Responsibilities

  • Building strong relationships with customers to maintain old business and acquire new business.
  • Acting as a representative to the customers to ensure that their demands are met with a focus on improving the customer experience.
  • Building programs around their needs and coordinating execution with internal teams.
  • Communicating with clients to ensure that all of their needs are understood and addressed.
  • Collaborating with various internal departments to ensure that they fulfill all clients’ requests.
  • Resolving complaints and keeping track of all processes that pertain to the client’s desires.
  • Being a problem-solver to help resolve client’s complaints or needs.
  • Collecting and analyzing data concerning consumer behavior to understand changing needs.
  • Identifying industry trends.
  • Tracking key account metrics and providing progress reports to upper management.

Qualifications

  • Excellent English communication skills – verbal and written.
  • Proven experience as an Account Manager, Sales Representative, Sales Manager, or a relevant role.
  • BA degree in Business Administration, Communications, Economics, or related field.
  • Exceptionally effective communication and presentation skills. 
  • Results-oriented, proactive work ethic, strong problem-solving and analytical skills.

About UCX

UCX is a Chicago-based company with a subsidiary in Kosovo, that focuses on helping businesses thrive through technology.

We have developed a Channel Management Platform for eCommerce businesses that helps brands, affiliates, and influencers worldwide expand their eCommerce reach through a unified channel management experience.

If you are interested in joining our team, please send your CV to jobs@ucxtech.com by September 17, 2021, end of the day.